Because our coffee is freshly roasted and perishable, we’re unable to accept returns or exchanges once the order has been fulfilled.
We take great care to ensure every bag that leaves our roastery meets our high standards for quality and freshness.
If something doesn’t seem right with your order, please reach out to us at hello@dimattinacoffee.com.au, and we would be happy to assist.
Please choose carefully, as we don’t normally accept returns where you’ve simply changed your mind or chosen incorrectly.
If a return is approved at our discretion, a 20% restocking fee (plus any unrecoverable credit card charges) will apply.
Returns must be requested within 7 days of delivery and items must be unused, in original packaging, and in saleable condition.
Unfortunately, we cannot accept returns for special-order items or used equipment.
Return shipping is the responsibility of the customer.
If your order arrives damaged, faulty, or with something missing, please get in touch with us straight away.
We’ll review the issue on a case-by-case basis and may ask you to return the item for assessment. If it turns out we’ve made an error, we’ll replace it with the correct one at no cost to you.
We take pride in every order that leaves our roastery and will always do our best to make things right.
Our team is here to help. If you have any questions about your order, shipping, or returns, reach out anytime at hello@dimattinacoffee.com.au. We’ll get you sorted.
1800 346 288
